Senior Membership Manager

Science Museum of Minnesota

| Saint Paul, MN | January 21, 2019

Imagine yourself here. Be a part of something great at Science Museum of Minnesota.

The Science Museum of Minnesota knows that the diversity in our communities generates better ideas, inspires creativity and is essential to building a positive workplace. As an employer of choice we hire and retain the best employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities.

Join our team as a Senior Membership Manager and help us lead and be responsible for managing the membership program within the Mission Advancement division and museum. Primary responsibilities include: setting strategic direction for growth, acquisition, retention and increased engagement of the membership program resulting in fulfilling department and museum goals. The membership program is comprised of lower level and mid-level giving.

Work Environment & Schedule: Must work be able to successfully work both independently and collaboratively. Typical work schedule is Monday to Friday, but does require to work evenings and weekends based on member needs and event schedule. Limited local travel and on rare occasions out of state travel required.

Job Duties & Responsibilities:
-Creates, leads and implements growth, acquisition, renewal and engagement plans for members focusing on a multi-channel written & digital communications approach.
-Applies strategies and fundraising best practices along with membership program expertise to ensure a grounded approach to decision making, ensuring the execution of membership programs to reach fundraising goals for a range of membership programs.
-Leads, organizes and manages workflows of the Membership program in order to meet program outcomes efficiently and effectively.
-Manages, maintains and prioritizes communications/engagement calendar, ensuring successful implementation of membership strategies.
-Proactively collaborates with internal departments so that strategies are aligned for the benefit of overall museum goals while creating loyalty and engagement.
-Leads and manages the implementation of strategies to meet program goals and objectives.
-Monitors, tracks and reports on progress to goal for programs.
-Stay current with and maintain data integrity within Customer Relationship Management (CRM) system (Tessitura) for reporting, solicitations and relationship management.
-Serves as primary contact with external vendors for member programs (telemarketing, direct mail, printers, etc.).
-Serves as a public representative of the museum and presents the museum in a positive and favorable way.
-Promote the culture of philanthropy internally and externally.
-Presents a calming and positive leadership style and leads through example and experience to ensure a positive work culture.
-Performs other related duties as assigned.

Minimum Qualifications:
-Bachelor’s degree or equivalent work experience.
-Demonstrated working knowledge of membership and fundraising programs, industry trends and best practices.
-Demonstrated experience with digital, direct mail and proven success with donor/membership engagement strategies and CRM systems.
-Proven experience with membership/loyalty programs.

Preferred Qualifications:
-Previous work experience in a membership organization.
-Cultural competency and experience working with diverse communities.
-Willingness to be open and respectful of all backgrounds.
Fluency in language(s) other than English valued (Hmong, Somali, Spanish).

The job duties describe the general nature and level of work assigned to this position and is not an exhaustive list. For some positions, detailed procedures may be outlined in supplemental documents.

We exist to turn on the science and inspire learning, inform policy and improve lives. We envision a world in which all people have the power to use science to make lives better. We value science as an essential literacy and strive for inclusion inside and out so that our museum and our people reflect and respond to the diverse needs and cultures of our community. It is the museum’s policy and practice to hire and promote qualified job seekers from a variety of backgrounds and experiences. We offer benefit packages for full-time and part-time employees.

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